Thoughts expressed by residents' friends and families.

I would like to take this opportunity of thanking everyone for making her stay with you so pleasant. You were all so very kind and caring, while always respecting her wishes and treating her with a nice mix of dignity and fun- carers, managers, cleaners, cooks and handyman. She was very happy at Vaughan Lee and spoke of returning there from hospital, as ?going home?. I can think of no higher accolade from someone who has never before left home. A very big thank you for all your efforts in helping to celebrate Dad?s big birthday. Everyone thoroughly enjoyed the time spent with you and it was very obvious how special you made the occasion for us to enjoy with Dad. Dad receives wonderful care from you all. I know he loves being with you, which gives me much peace of mind. You all deserve a medal. Nothing I can say can express the levels of kindness, compassion and sensitivity shown to me last week. Please pass this to the hard-working staff. I hope I have managed to let you know how much I appreciated the kindness and care you gave to my Father. You are truly a credit to the caring profession. Ilminster should be very proud. The whole family were truly impressed. At the Residents? Christmas party, he expressed his contentment and good fortune to be a resident at Vaughan Lee House. In particular, he feels that the staff are kind and considerate in looking after his needs. We thought Vaughan Lee the most lovely place, immaculate and warm in every way. All that we met and those that we spoke to on the telephone were friendly, helpful and understanding. Nothing was too much trouble. Your home is a shining example of residential care, the type any of us would hope for should we need it. When we were told that Mum had to move into a care home, we were quite concerned- would anyone else be able to look after Mum properly, etc? Well, we really needn?t have worried- you have all been so wonderful and we could not have wished for anything better. We?d like to say a big ?thank you? to you for all the kindness and loving care you?ve shown Mum over the last couple of years. It?s always been very touching and comforting to see how obviously fond Mum was of all of you (and vice versa!) Thank you all so much. Vaughan Lee House is perfect for him and I am sure that his late wife would be pleased to know he is so happy and well cared for. He often tells me the grub is good and you can?t fault it. Congratulations and keep up the excellent standards. In my experience, all the staff, without exception, treat the residents with the greatest respect. Save a place for me when I need it. I found everything and everybody superb and I know Mum is well looked after and I need not worry about her. I have nothing but admiration for Vaughan Lee. I am really surprised how quickly my mother has settled in Vaughan Lee. Now she is receiving such good care, she is thriving in the lovely atmosphere. I do feel Vaughan Lee House should be a blue print for all care homes in the UK.